Customer Care

Our products

Prestige Niche guarantees the authenticity of every product we stock and present on our website. The merchandise availability on prestigeniche.com is subject to change at any given time. Speciality orders or size demands can also be done by contacting us at info@prestigeniche.com. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.

 

Registration

Filling the registration form and registering is required to complete any transaction on prestigeniche.com. You may register or login to your account by accessing the "login" link at the homepage.
Registering also allows you to:

  • Track order shipments
  • Verify order status
  • Checkout faster
  • Receive email updates and promotions to get regular insights about trends and sales
  • You can modify your account at any time.

 

Forgotten password

If you forget your account password, click on the "forgot password?" link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

 

Checkout

Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.

 

Payment

We accept payments by Visa, MasterCard or PayPal. Upon receiving your order we carry out a standard pre authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorisation is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.

 

Order management

You may cancel or makes changes to your order as long as the order has not been shipped. To do so, please contact us info@prestigeniche.com or +1.514.442.3074.

 

Customs

For orders shipped outside of Canada, please consult the customs legislation of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs if applicable.

 

Price protection

Excluding coupons and temporary price reductions, PRESTIGE NICHE offers a one time price adjustment on items purchased up to 7 days before the item goes on sale.